Visit Nusa is a tour & travel platform offering curated travel experiences in Yogyakarta and other destinations. We provide both regular tours and fully customizable packages, allowing you to choose your destinations, activities, and travel style. With professional guides, comfortable transport, and clear pricing, we aim to make your journey simple, flexible, and enjoyable from start to finish.

Which areas does Visit Nusa cover?

We primarily operate in Yogyakarta and Central Java, covering well-known destinations such as Borobudur, Prambanan, Malioboro, and Mount Merapi, among others.Our services also extend to East Java, where we offer trips to popular highlights like Mount Bromo, Ijen Crater (Blue Fire), Malang, and Tumpak Sewu Waterfall.Whether you’re planning a short day trip or a multi-day journey across Java, we can help arrange a travel experience that fits your plans and preferences.

How do I book a tour package?

Booking with Visit Nusa is simple and seamless: Choose your preferred tour package based on your travel plan and interest Click the “Book Now” button to start your reservation Select your preferred travel date and number of participants Fill in your contact details accurately to ensure smooth communication Choose your payment option, either Full Payment or 50% Deposit Complete your payment securely through the available payment methods Once your booking is successfully completed, you will receive a confirmation email containing all the important details of your trip, including itinerary and booking summary.

Do I need to create an account to book?

No, you can book as a guest without creating an account.However, we recommend creating an account for a smoother and more secure experience. With an account, you can:- Easily access your booking history anytime - Save your favorite tours to your wishlist - Enjoy a faster and more convenient checkout process - Receive exclusive promotions and important travel updates Your information is kept secure, and having an account simply helps you manage your bookings more easily in one place.

How long does booking confirmation take?

You will receive an instant confirmation email within minutes after successful payment.This email includes: Booking details PDF ticket Invoice Our team will also contact you within 24 hours for further confirmation and assistance.

What payment methods are available?

We currently accept:PayPalCredit Card (Visa & Mastercard) All payments are processed through secure and trusted payment systems.

What is Full Payment and Half Payment?

We offer flexible payment options to suit your needs:Full Payment (100%) Pay the full amount at the time of booking Ideal for last-minute or hassle-free reservations Half Payment (50%) Pay 50% upfront to secure your booking Remaining 50% can be paid latest 1 day before the tour Perfect for early bookings and flexibility

Is my payment secure?

Absolutely. Your payment security is our top priority.We use: SSL encryption for data protection Trusted payment gateway (PayPal) PCI DSS compliance standards No storage of your credit card details Your personal and financial information is handled with strict security measures.

What is the minimum and maximum number of participants?

Group Tour: Minimum: 2 participants No strict maximum limit More affordable pricing Private Tour: Minimum: 1 participant Maximum: Flexible based on your request Fully customizable and flexible schedule The more participants you have, the better the price per person.

What’s included and excluded in the package?

Included: ✓ Air-conditioned transportation ✓ Professional local guide ✓ Entrance fees to attractions ✓ Meals (as stated in itinerary) ✓ Travel insurance ✓ Photo documentation ✓ Mineral waterExcluded: ✗ Personal expenses ✗ Tips for guide/driver (optional) ✗ Meals not mentioned in itinerary ✗ Optional/additional activitiesEach package may vary—please check the detailed itinerary for specifics.

Is pickup service available?

Yes, we provide FREE pickup & drop-off within: Hotels in Yogyakarta Tugu & Lempuyangan Train Stations Adisucipto Airport Malioboro area For locations outside our coverage, additional charges may apply.

Can I cancel or reschedule my booking?

Yes, with the following conditions:Cancellation Policy: 7 days or more: 80% refund 1–7 days: 50% refund Less than 1 days: No refund Reschedule Policy: Free (7 days or more before departure) Administrative fee applies for changes under 7 days Subject to availability

How does the refund process work?

To request a refund: Contact our customer service with your booking ID Submit a cancellation request Processing takes 1–2 business days Refund will be issued to your original payment method Estimated arrival: 7–14 business daysFor Half Payments, only the amount paid will be refunded according to the policy.

What happens in case of bad weather?

Your safety is our priority. In case of extreme weather: We will notify you in advance Option to reschedule at no extra cost Alternative indoor destinations may be offered Full refund if the tour must be canceled We continuously monitor weather conditions to ensure the best experience.

Are foreign-language guides available?

Yes, we offer multilingual guides: English (Inggris) Mandarin (中文) Japanese (日本語) Korean (한국어)Please request at least 3 days in advance. Additional fees may apply depending on the language.

How can I contact customer service?

Our team is available 24/7 to assist you:WhatsApp: +62 274 123 456 Email: visitnusaindonesia@gmail.comLive Chat: Available on our website (08:00 – 20:00) Contact Form: Available on the website ⏱ Average response time: < 1 hour (working hours) < 3 hours (outside working hours)